The OMIC, the Adeje consumers’ office, dealt with 703 claims during 2022

Marking International Consumers Day the Adeje council is reminding people that the Adeje consumers office (the OMIC), under councillor Amada Trujillo Bencomo, has been in operation since 1981, offering service and assistance to the members of the public.

 

During last year the office had over 2,100 consultations, dealt with 703 claims, with 348 successfully dealt with locally and the rest remitted to other relevant agencies for attention when the OMIC were not the correct body to deal with the matter.

 

Councillor Trujillo Bencomo said the office in Adeje “is a reference point for the rest of Tenerife, dealing with a variety of claims on a daily basis, working always on behalf of the people of Adeje who know they have a consumers office nearby that will help with their demands”.  She continued, “Thanks to the work of the office, members of the public have reclaimed thousands of euros”.

 

Among the most numerous claims in 2022 were those relating to mobile phone irregularities, according to the councillor.  Others included travel delays or cancellations, lost luggage, and issues with electricity bills. There were claims regarding insurance companies, bank services, electro-domestic repairs, and car repairs among others. 

 

Where to go if you have a claim

Consumers should always keep receipts or proof of purchase, copies of contracts, etc., in case of returns or reference to a guarantee. Where there is an issue and a conflict regarding a claim, the OMIC offices are open to the public (in the building beside the main town post office), as is the regional government judicial arbitration service. These services are free.