The Adeje OMIC office – Consumer Information Office – is continuing its services during the current crisis, telematically by phoning 922.756.200 extensions 6407 and 6408 or contacting the service online, macuqc@adeje.es and mariarv@adeje.es .
During the last year the consumers office saved members of the public €170,200, either in money paid back to consumers or money they didn’t have to pay due to the intervention of the office. According to the councillor in charge, Amada Trujillo Bencomo, “this office has been serving the public for 29 years, helping members of the public who might find themselves in a complicated situation, dealing with a service or particular issue”.
The OMIC is a municipal service working as a mediator in conflicts between consumers and companies and who, in the majority of cases, manage to solve issues in an amicable manner
Over their almost 30 years in operation the Adeje consumers office have dealt with over 21,000 matters, given that in this office you can register complaints or questions about a whole range of services, sectors, suppliers, etc. “The office doesn’t just deal with claims but also are an important source of information on consumer matters, information that can be given or transmitted to the client individually”, said the councillor.
Among some of the chief recommendations to the public from the consumers office are ; read the small print of any product or service you are paying for, make sure the conditions are as expected, check regulations regarding purchase, and look at the different offers in the market place.
In 2019 the office dealt with 2624 consultations, from issues regarding telephones, incidents with banks, car repairs, online purchases, guarantees, etc, with consumers who called into the office, and those who called by telephone or contacted the office online. Issues with mobile phones were the reason behind the majority of claims made by consumers in the same time period, followed by dealing with insurance companies, airlines problems and bank services.
On the lower end of the scale were claims relating to issues regarding health, electro-domestic items, basic supply services, public transport, house repairs, shoes and clothing, car purchases, car repairs, furniture, problems with travel agencies restaurant complaints and the postal service. There were no complaints or claims made against couriers, dry cleaners or telecommunication companies.
The OMIC also work in collaboration with the Adeje council and other public and private bodies to promote training and education programmes to educate and protect consumers
